Shipping policy

DAAK Shipping Policy

DAAK Pharmaceuticals

Last updated 20 October 2026

This policy covers delivery of orders placed directly through the DAAK online store. We currently accept delivery orders for serviceable addresses in India only. Our products are fulfilled from India. We do not currently offer delivery to the UAE or other international destinations through this store.

1 Delivery coverage and charges

Delivery depends on courier serviceability for the full address and PIN code. If we discover after an order is placed that the address cannot be served, we will contact you and cancel and refund the undeliverable order rather than request an undisclosed additional charge.

Standard delivery costs INR 60 per order. Express delivery costs INR 120 per order where that service is available. The available method, its charge and any applicable tax are included in the checkout total before you confirm the purchase. We do not add an unannounced courier or handling surcharge after you order. Any promotional shipping offer will state its terms before purchase.

Express delivery is a faster transit option where the courier supports it. It does not mean same-day dispatch or a guaranteed delivery date. If an express service you paid for cannot be supplied, we will offer an alternative with an appropriate charge adjustment or a cancellation and refund, as applicable.

2 Order confirmation and processing

We normally prepare and hand over orders to the courier within 2 business days after the order is confirmed and any required prepaid payment is verified. For a cash-on-delivery order, if that method is offered at checkout, processing starts after the necessary order confirmation. We do not dispatch an unpaid manual-payment order until payment has been verified.

If an item has a different dispatch schedule, including a clearly identified preorder, we will disclose that schedule before purchase. We will notify you if stock, quality checks or another operational issue materially delays a confirmed order, and explain your options.

Business days mean Monday to Friday, excluding public holidays at the relevant fulfilment location in India. Times are Indian Standard Time. Courier deliveries may take place on other days according to the local carrier's schedule.

3 Estimated transit times

After dispatch, standard delivery is generally estimated at 3 to 7 business days and express delivery at 2 to 4 business days for eligible PIN codes. These transit estimates are additional to order-processing time. Remote locations may need longer; any different schedule communicated before your order will apply to that order.

Transit times are estimates, not guarantees. We will not use that qualification to remove remedies required by law for a delivery that is late against the schedule stated for your order. If a date is important to you, contact us before purchase so we can check the available service; we cannot promise a date without confirming it.

4 Dispatch confirmation and tracking

Once an order is handed to the courier, we provide shipment confirmation and a tracking link or tracking details through the contact channel available for your order. A tracking record may not update until the courier completes its first scan. If tracking is unavailable or does not progress as expected, contact us and we will investigate.

Order confirmation is different from shipment confirmation. If an order is sent in more than one parcel, we will explain the split and provide the available tracking details. We will not charge an additional shipping amount merely because we choose to split a shipment.

5 Your address and delivery arrangements

Please provide an accurate recipient name, reachable phone number, full delivery address and PIN code. Contact us immediately if you need a correction. We will try to update an order before dispatch; a courier may be unable to change the destination after handover.

If a courier cannot complete delivery, we will work with you and the carrier on a further attempt where available. If a parcel returns because of an incorrect address, repeated non-availability or refusal, we will explain the options and any reasonable redelivery charge before you agree to another shipment. We do not apply an automatic forfeiture of the entire order value or a hidden penalty. Any cancellation or refund is assessed under our Return and Refund Policy and applicable law.

6 Damaged incorrect or incomplete deliveries

If a parcel is visibly damaged or appears tampered with, you may refuse it and notify us. If it has already been accepted, contact us with your order number and the details. Please report damage, an incorrect item or a visible shortage within 7 calendar days of receipt to help us investigate. Hidden defects should be reported as soon as discovered. This reporting request does not restrict statutory consumer rights.

Keep the product, parcel and shipping label where reasonably possible, and provide photographs if available. An unboxing video is not mandatory. Do not use a product with a broken seal on arrival or an apparent quality or safety issue. DAAK will coordinate with the courier; we do not require you to recover compensation from the carrier yourself. Return, replacement, shipping-cost and refund arrangements are set out in our Return and Refund Policy.

7 Delays lost parcels and failed service

Contact us if the promised or stated delivery schedule has passed, tracking indicates a problem, or an order is marked delivered but has not been received. We will open an investigation, provide a complaint reference and explain the next steps. We will not require an indefinite courier investigation before providing a remedy that is due.

Weather events, transport disruption and other events outside reasonable control can affect delivery. We will communicate material delays and handle any cancellation, replacement or refund in accordance with applicable law, including applicable force-majeure provisions. A general delay disclaimer does not exclude remedies for a lost, damaged, defective or incorrectly supplied order.

If a confirmed entire order is lost, cannot be delivered through no fault of the customer, or is cancelled by us, the refund includes the amount paid for the order and its shipping charge. Any replacement is arranged with your agreement and without an additional shipping charge for a DAAK or delivery-partner error.

8 Payments cancellations and returns

Available payment methods are the ones displayed at checkout for your order. For cancellation before dispatch, return eligibility and refund timing, see our Return and Refund Policy. We do not offer routine change-of-mind returns for consumable capsules or powders, without prejudice to remedies for valid product or service complaints.

Shipping rates and terms shown before you confirm the order govern that purchase. We may update this policy for future orders, but changes will not retrospectively remove your rights or add charges to an existing order.

9 Delivery support and grievances

DAAK Pharmaceuticals

Email info@daakpharma.com

Phone +91 7510505005

Business contact address Door No 4/2, Subbaiya Gounder Complex, St Joseph's Church Road, Kavundampalayam, Coimbatore, Tamil Nadu, India 641030

Include your order number and tracking reference where available. We acknowledge consumer complaints within 48 hours, provide a complaint reference and address grievances within one month in accordance with applicable law. The acknowledgement period is measured in clock hours.