Refund policy

DAAK Return and Refund Policy

DAAK Pharmaceuticals

Last updated 20 October 2026

This policy explains how we handle cancellations, product complaints, returns, replacements and refunds for purchases made directly from the DAAK online store in India. Our capsules and powders are consumable products, so routine change-of-mind returns are restricted. This does not limit remedies for a faulty or incorrectly supplied product, or your rights under applicable consumer law.

1 When to contact us

Contact info@daakpharma.com with your order number if an item arrives damaged, leaking, tampered with, expired, incorrect or incomplete; if it has a manufacturing or quality defect; if it materially differs from its description; or if your parcel is lost or has not arrived within the stated delivery schedule.

For damage, an incorrect item or a shortage visible on delivery, please report the issue within 7 calendar days of receipt. Report a hidden defect or other quality concern as soon as you discover it. The 7-day reporting period helps us investigate promptly and does not remove rights or remedies available under applicable law.

Do not use a product if its seal is broken on arrival, the contents appear contaminated, or there is another reason to suspect a quality or safety issue. Keep the item and packaging while we review your complaint, unless retaining them would be unsafe.

2 Information that helps us investigate

Please provide the order number, the name and quantity of the affected product, a short description of the problem and, where reasonably available, photographs of the item, its batch and expiry details, and the outer parcel or shipping label. We may ask for relevant additional information to verify the order and understand the issue.

An unboxing video is not compulsory. Missing packaging, a missing paper invoice or the fact that a product was opened to discover a genuine defect will not, by themselves, determine whether your complaint is valid. We assess the available evidence and applicable consumer rights.

3 Change of mind and product condition

We do not offer routine returns for a change of mind, a preference about taste or appearance that matches the description, or a product selected incorrectly by the purchaser. Opened, used or partially consumed products are not eligible for a routine change-of-mind return. We may agree to an exception in writing.

These restrictions do not exclude a valid complaint about damage, an incorrect item, contamination, expiry, a defect or a product that does not match what was advertised or agreed. If the product is unopened, please keep its seal intact while we arrange the next steps.

4 Our review and available remedies

We acknowledge consumer complaints within 48 hours and provide a complaint reference. We will explain any further checks, whether a return is needed, and the proposed resolution. We address consumer grievances within one month of receipt, in accordance with applicable law.

For a valid complaint, we will provide the remedy required by law. Depending on the circumstances, this can include supplying a missing item, replacing the affected item or refunding the relevant amount. A replacement depends on availability and your agreement. We will not require you to accept store credit instead of a refund to which you are entitled.

5 Return collection and shipping costs

Please contact us before sending anything back so we can confirm the correct return address and method. The business contact address below is not an automatic return destination, and the manufacturer's address on the label may be different from the return location.

For a confirmed issue attributable to DAAK or its delivery partner, we arrange collection at our cost where available. If collection is unavailable, we will agree on a reasonable return method and reimburse the approved return postage. Keep the dispatch receipt. We do not charge a restocking fee for an eligible product complaint. We may waive the physical return where appropriate; follow our instructions rather than disposing of the product without contacting us.

6 Refund amount and timing

We initiate an approved refund within 5 business days of approval. If a return or inspection is reasonably required before approval, we will explain that requirement, review the returned item promptly and keep you informed. We will not use an inspection or courier investigation to delay a refund unreasonably or beyond applicable legal requirements.

The refund is based on the amount actually paid for the affected item, including applicable tax and after any allocated discount. We refund the original shipping charge when the entire order is cancelled before dispatch, is not delivered, or is fully returned because of a confirmed issue attributable to us or our delivery partner. For a partial-order issue, we assess any shipping refund fairly in light of the cause and your applicable rights. You will not bear approved return-shipping costs for a valid DAAK or delivery-partner error.

Prepaid refunds normally go to the original payment method. For a manual payment or cash-on-delivery order, if that method was offered for your purchase, we will agree on a verified bank transfer or UPI refund with the purchaser. Never send an OTP, UPI PIN, card security code or full card number to our support team.

Your bank or payment provider may need additional time to show the credit. We will provide a refund reference where available and help trace a refund that has not arrived within the timeframe communicated by the provider. We do not promise instant credit or deduct an undisclosed payment-processing fee from an eligible refund.

7 Order cancellations and payment issues

You may request cancellation before dispatch by contacting us with your order number. If we can stop dispatch, we cancel without a cancellation fee and refund the full amount paid, including shipping, through the process above. A request received after dispatch may not stop the parcel; we will explain the available options. This does not remove remedies for a valid product or delivery complaint.

If we cannot fulfil your order because an item is unavailable, the delivery location cannot be served or another issue prevents fulfilment, we will contact you and refund the amount paid for the cancelled items. We will not substitute a different product without your agreement. If the entire order is cancelled by us, the shipping charge is also refunded.

If you were charged but did not receive an order confirmation, or suspect a duplicate payment, contact us with the transaction reference. We will check the order and payment records. Do not share payment passwords or security credentials.

8 Delivery concerns and your rights

Contact DAAK directly for a parcel marked delivered that you have not received, a missing shipment or a delay beyond the stated schedule. We coordinate the investigation with the courier; you are not required to resolve a carrier claim by yourself. Available cancellation, return or refund remedies depend on the facts and applicable law, including any applicable exception for force majeure.

Nothing in this policy excludes statutory consumer remedies, a lawful payment dispute or access to a competent consumer commission or other authority. The policy communicated for your order and mandatory legal rights govern that purchase; later updates will not retrospectively reduce those rights.

9 Customer care and grievances

DAAK Pharmaceuticals

Email info@daakpharma.com

Phone +91 7510505005

Business contact address Door No 4/2, Subbaiya Gounder Complex, St Joseph's Church Road, Kavundampalayam, Coimbatore, Tamil Nadu, India 641030

Please quote your order number and any existing complaint reference. Business days in this policy mean Monday to Friday, excluding public holidays at the relevant fulfilment location in India. The 48-hour complaint acknowledgement period is measured in clock hours, not business days.